Week one EOC: Great Customer Service
“This legion of loyal shoppers is largely a result of the store’s passionate approach to customer service. Rule #1: At Stew Leonard’s—The customer is always right. Rule #2: If the customer is ever wrong, reread rule #1!” I don’t
know what it is, but I have always had a place in my heart for Walgreens. I
could list all the reason why I love Walgreens: It’s small, easy to navigate
around, has great products. The only thing I can’t do in Walgreens is grocery
shop; Although, I can easily run in and grab a gallon of milk or carton of eggs
when needed. Needless to say, Walgreens has it made. I think – overall – the main
quality I love about Walgreens is their great customer service. I’ve rarely
ever had an experience in Walgreens where I have felt mistreated or displeased
with their service. They are always kind, friendly, and extremely helpful. Although
majorities of the Walgreens I shop in typically have friendly staff, there is
one store in particular that makes me excited to shop their each time.
About a
block away from my school there is a Walgreens right on the corner. There is a
lady that works there who makes me hope I go in during one of her shifts. She
is always exceptionally kind and always has a smile on her face. She always has
a story or a conversation starter at the register every time she rings me up.
It’s not just me who she is like this with; I’ve seen her treat the customers
before and after me in line with the same amount of respect. On Valentine’s Day
of this year, I walked in to Walgreens to buy myself a box of Chocolates, a
soda, and rent a Red Box movie. Yes… I was stood up. I walked up to the
register and of course it was my favorite Walgreen’s lady. I was thrilled! She
asked about my plans for the night, and I told her my pitiful dateless story.
She actually showed some legitimate sympathy. She talked to me for a minute and
told me a story of her daughter’s Valentine’s Day tragedy. It actually made me
feel a lot better. She made me feel like she actually cared, and even helped me
realize I wasn’t the only one who had it bad. "
This is just one example of my good experiences at this
store. I have a number of other stories where I have been pleased with the
customer service. I believe a major part of customer service is caring for your
customers - whatever their situation is. "Simply put, marketing is managing profitable customer relationships." (1 Marketing Creating and Capturing Customer Value: page 1 of 52 — printed page 3) This woman that works at Walgreens
along with a number of other Walgreen’s staff members has always proven to me
that they enjoy their jobs, and their customers. It will definitely be a store
I continue to visit monthly.
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